Software Questions

Major Differences between AgentOffice and Top Producer

Installing Your Software
Does Version 9 include HTML email?
How do I sync my AgentOffice to my Blackberry PDA?
RETURN POLICY (new)

  Dave Beson LetterWriters

When will Dave Beson LetterWriters work with Top Producer 7i?

Proquest Technologies 800# Hotline

How many different properties and services can you advertise with one hotline?
Is there a number I can call to DEMO this hotline?
What are the differences between Proquest 800# and Quantum 800#.
Can I do my own recordings?
Can we fax in property disclosures which will then be available for buyers and agents?  Is there a storage limit? 
 

  Proforce Products

What is the difference between ProFlyers ($129) and Marketing Flyers ($99.00)
Does the Digital Contracts program allow for modification to include
company logo? Does it also include purchase, addendum and listing
agreement forms?
Does DIGITAL SUITE let you add your own forms as well, and do electronic signatures?
Is the Newsletter Writer suitable for email?
Can I use background graphics only or remove parts of the formatted flyers to customize them by adding my own graphics?

AgentOffice Software
Major Differences between AgentOffice® and Top Producer®
1.  Desktop so you have a choice if you want to pay monthly hosting fees to run online.
2.  AgentOffice is standard windows ODBC compliant software - there is no encryption to prevent you from taking all your data with you if you decide to switch to any other real estate software program.
3.  Networking, Palm, Blackberry and Windows Mobile 5 interfaces all included in package price.  No additional fees or modules to purchase.
4.  Import capabilities from MLS are standard, no additional module to purchase such as Top Connector.
5.  Click here to see product comparison.

Installing Your Software
 

1.  Install your software.  I recommend that you choose "No" to Web-Register until after your computer has re-booted.  After you computer has re-started, choose "Webreg" and follow the Registration process.  Remember, the Name that you use in the Registration Process will appear on every Letter, Email, Postcard and Flyer that you prepare.  If you have a Team Name, you can Register as the team.  You cannot Register as a Company.  You can also Register in 2 names, e.g. John & Mary Smith or John Smith and Mary Jones.

 

2.  Using the instructions in the online manual, setup your software correctly: Change Agent and Company Information; Add any Assistants that will be using the System; Add Additional Lookup Fields; Add your list of Categories; Edit Picklists.

 

3.  Set up your Standard Page Setup for form letters.  Change all of the Form Letters to fit your letterhead using C:\OLS\LTRFMT32.EXE

 

4.  Personalize your Default Letter template.

 

5.  Import Contacts from other software.

 

6.  Make your first backup.

 

7.  Start entering Contacts in to the Contact Manager.  Sphere of Influence, Past Clients, Leads, Professional Contacts, Current Sellers, Current Buyers, Service Providers, Other Agents.  Don't forget to categorize!  By the way, this is a great time to phone and say Hi!

 

8.  Begin scheduling individual Activities.  Birthday reminders, etc.

 

9.  Learn to look up Groups of contacts.  Learn to print form letters, labels and reports.

 

10.  Start Adding your Listings.

 

11.  Start Adding your Transactions (Deals).

 

12.  Start designing Activity Plans: Sphere Follow Up; Past Client Follow Up; Leads Management; Listings; Closings; FSBO; etc.

 

All of our clients receive free Email, phone and LiveHelp Assistance from RealtyStar and you are welcome to call anytime.  We recommend that you renew the manufacturer's Annual Technical Support.  While we do our best to help clients at no charge we cannot always be immediately available and we should not be considered your only line of support.   Once you register your software, technical support will be available.

To renew your technical support after your free support expires, click here. 

 
Does Version 9 have HTML email?
YES, HTML email for use with OUTOOK only is included.  Does not work with Outlook Express or other email servers.  We also recommend TrueWire's email marketing as an accessory for HTML email. 

  How do I sync my AgentOffice to my Blackberry PDA? 

You do not need the disk labeled "Intellisync for FNRES" to sync the Blackberry.  CLICK HERE for the document that will walk you through setting up the syncing process on the blackberry.

AGENTOFFICE software Return Policy:  The manufacturer no longer accepts any product returns.    IF YOU PURCHASE FROM REALTYSTAR we do provide a 15 day return policy if you follow the instructions below.  NO EXCEPTIONS.

There is a no return policy from the manufacturer, however if you buy NEW SOFTWARE through RealtyStar we have instituted a 15-day RETURN POLICY on shipped only software.  Software delivered via Download is not eligible for return or refund.

If your software is UNREGISTERED and if you have RECEIVED A VALID RMA NUMBER AFTER REQUESTING SAME VIA OUR ONLINE FORM AT www.realtystar.com/rma.htm,  then you can return AgentOffice software for a refund within 15 DAYS OF THE DATE THE SOFTWARE WAS DELIVERED.

To save everyone time and money, we recommend that PRIOR TO PURCHASE that you demo AgentOffice software  to by going online to www.eagentserver.net/demo.php and follow the instructions to access a working copy so you can test the software before you purchase.   

Further to pre-ordering demo, your software loads in DEMO MODE and you have the opportunity to test it before registering, once it is loaded on your computer.  REGISTERING VOIDS YOUR RETURN POLICY. 

All other AgentOffice products are non-refundable, including upgrades, add assistants and  technical support renewals.  The manufacturer has a strict no return policy in place.

YOU MUST HAVE AN RMA NUMBER, YOUR SOFTWARE MUST BE RETURNED SAFELY AND UNDAMAGED AND IT IS YOUR RESPONSIBILITY TO GET IT BACK SAFELY.  IT CAN NOT HAVE BEEN REGISTERED.

 

 

 

 

Dave Beson LetterWriters

  1.  Your Dave Beson letterwriters now work with Top Producer 7i.  There is sometimes a short delay while TP staff "load" them to your service.  You purchase here as usual and from there everything is done for you.

 

 

 

Proquest Technologies 800# Hotline
1.  1000.  Extensions range between 000 and 999.  You can use them all.

2.  YES - Call 1-800-959-6550 and go to extension 5501 and 6001.

3.  Quantum  can be more expensive, since after sign-up you will be introduced to new and improved tools that increase cost.  The system uses a property tree.  When a prospect calls in they go through multiple phone prompts in order to leave a message.  The phone tree pre-qualifies the lead for the agent, instead of giving the agent the ability to determine if the lead is good, so control does shift from the agent to the phone tree.

Quantum Leap uses AMS as their phone provider.  Phone tree prospects are on the phone for a longer time dialing in prompts which can increase your monthly bill.  Quantum Users typical monthly bill averages between $150.00 - $170.00 dollars where Proquest 800# Users typically averages $70.00.  With Quantum, the agent is notified only when a Voice Mail is left.  The notification does not include name or address.  The price per minute charge is .24 cents

4. Yes, you are encouraged to do your own voice recordings.

5. Yes,  after you set up your extensions you can fax up to as many pages as you want.  Please remember, you are being billed 18.9 cents during this time.  You may not care that 10 pages may take a while but I think you need to know before you place a lot of pages into an extension that billing starts at the time of connect and ends at the time of disconnect.

 

 

 

 

Proforce Products

1.  Digital Flyers ($129) requires full version of Adobe Acrobat to edit and has more flyers.  Marketing Flyers ($99) works instead with Word, is probably easier for the average computer user to edit, but has less flyers.
2.  You require Adobe Acrobat 6 or better - then the answer is yes to both questions.
3.  Absolutely. If you have already installed Adobe Acrobat 5 or better, you will see menu choice to import and export forms. 
4.  The newsletter creator creates a document in Word or RTF format.  You may email them as an attachment. The only limitation is a recipient's capability of receiving an attachment.  Especially a "hotmail, aol" type of account where there is greater restrictions on receiving attachments.  Every template and pre-constructed newsletter should be completely customizable and editable.  Copy/paste functions and "save as" are important tools.  Make sure when saving to leave the original document blank.  to send via email, simply create your newsletter, save as, and right click on the newsletter, choose "send to" mail recipient.  If you use Outlook, it should open automatically. 
 

5. We have two versions of the Flyers, Digital (.pdf) and Word.  If flyers are purchased for use with word format, then word will edit them accordingly;

if they are bought for .pdf format, then Acrobat will change those items.  

If, for some reason there was a "lock" code on the program, we can send the master # in order to unlock all functions on the pdf version.
 

 

 

 

 

RealtyStar Inc. ©1998-2008 All Rights Reserved.  RealtyStar®, eAGENTserver™, eagentserver™, ProAGENT™, ProAGENT Series™,  ProBroker™, ProSERIES Power Plans™,  PowerUP™ Training Guide, PowerSTART™ GUIDE, StarTRACK™, StarONLINE™ and eAGENTSYNC™ are REGISTERED and/or published TRADEMARKS of RealtyStar Inc.

RealtyStar Inc. is an authorized sales representative for products and services referred to within this website.  Trademarks belong to individual Copyright Holders as noted.  RealtyStar is an authorized reseller only, and is not responsible for the content, development or merchantability of the products shown on this website. Product information is provided solely on the basis of statements made to us by individual product manufacturers and the information contained within the product specifications as issued by each individual product manufacturer.  Prices are determined by trademark holders and are quoted in US$ unless otherwise specified.  Prices are quoted net of shipping and taxes.  GST applies on shipments to Canada.  U.S. Taxes when charged, are determined, withheld and remitted by individual U.S. manufacturers.  Freight and product return policies vary depending on the individual manufacturers. Upgrades, manuals and freight are non-refundable items.